{"id":1162,"date":"2026-07-28T23:10:05","date_gmt":"2026-07-28T21:10:05","guid":{"rendered":"https:\/\/troovapp.fr\/fr\/?page_id=1162"},"modified":"2026-07-28T23:10:07","modified_gmt":"2026-07-28T21:10:07","slug":"faq-pharmaciens","status":"publish","type":"page","link":"https:\/\/troovapp.fr\/fr\/faq-pharmaciens\/","title":{"rendered":"FAQ pharmaciens"},"content":{"rendered":"    <div class=\"accordion mt-4\" id=\"faqTroovapp\">\n                    <div class=\"accordion-item\">\n                <h3 class=\"accordion-header\">\n                    <button class=\"accordion-button \"\n                            type=\"button\"\n                            data-bs-toggle=\"collapse\"\n                            data-bs-target=\"#faqTroovapp0\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"faqTroovapp0\">\n                        En quoi TroovApp est-il diff\u00e9rent de Vigirupture ?                    <\/button>\n                <\/h3>\n\n                <div id=\"faqTroovapp0\"\n                     class=\"accordion-collapse collapse show\"\n                     data-bs-parent=\"#faqTroovapp\">\n                    <div class=\"accordion-body\">\n                                                    <p class=\"\">\n                                Nous ne r\u00e9solvons pas le m\u00eame probl\u00e8me, et nous n&#039;avons pas le m\u00eame utilisateur de d\u00e9part.                            <\/p>\n                                                    <p class=\"\">\n                                Vigirupture est r\u00e9serv\u00e9 aux professionnels de sant\u00e9. Le patient est d\u00e9j\u00e0 devant vous, vous \u00eates en rupture, et vous cherchez quel confr\u00e8re peut d\u00e9panner. C&#039;est vous qui faites la recherche, et le patient s&#039;est d\u00e9j\u00e0 d\u00e9plac\u00e9.                            <\/p>\n                                                    <p class=\"\">\n                                TroovApp part de l&#039;autre bout. Le patient cherche depuis chez lui, avant de sortir. Il identifie son m\u00e9dicament, consulte les alertes ANSM de rupture ou de tension, s\u00e9lectionne des officines de son secteur et envoie sa demande. Vous la traitez quand vous le pouvez, pas au comptoir avec trois personnes qui attendent.                            <\/p>\n                                                    <p class=\"mb-0\">\n                                Les deux outils sont compl\u00e9mentaires. L&#039;un vous aide \u00e0 d\u00e9panner un patient pr\u00e9sent, l&#039;autre vous am\u00e8ne un patient pr\u00e9par\u00e9.                            <\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"accordion-item\">\n                <h3 class=\"accordion-header\">\n                    <button class=\"accordion-button collapsed\"\n                            type=\"button\"\n                            data-bs-toggle=\"collapse\"\n                            data-bs-target=\"#faqTroovapp1\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqTroovapp1\">\n                        Vigirupture ne me co\u00fbte rien. Pourquoi payer TroovApp ?                    <\/button>\n                <\/h3>\n\n                <div id=\"faqTroovapp1\"\n                     class=\"accordion-collapse collapse \"\n                     data-bs-parent=\"#faqTroovapp\">\n                    <div class=\"accordion-body\">\n                                                    <p class=\"\">\n                                La question est l\u00e9gitime, et nous n&#039;allons pas discuter de ce que vous payez ou non ailleurs.                            <\/p>\n                                                    <p class=\"\">\n                                Ce que vous payez chez nous, ce n&#039;est pas l&#039;acc\u00e8s \u00e0 une information sur les ruptures : celle-ci est publique, elle vient de l&#039;ANSM, et nous l&#039;affichons gratuitement \u00e0 tous les patients. Vous payez le fait de recevoir des demandes de patients que vous ne connaissez pas encore, et de savoir ce qu&#039;on vous demande et que vous n&#039;avez pas.                            <\/p>\n                                                    <p class=\"mb-0\">\n                                Si ce besoin ne vous parle pas, ne souscrivez pas. Nous pr\u00e9f\u00e9rons une officine qui d\u00e9cline en connaissance de cause \u00e0 un abonnement qui ne sert \u00e0 personne.                            <\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"accordion-item\">\n                <h3 class=\"accordion-header\">\n                    <button class=\"accordion-button collapsed\"\n                            type=\"button\"\n                            data-bs-toggle=\"collapse\"\n                            data-bs-target=\"#faqTroovapp2\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqTroovapp2\">\n                        Avez-vous acc\u00e8s \u00e0 mon logiciel de gestion ou \u00e0 mes stocks ?                    <\/button>\n                <\/h3>\n\n                <div id=\"faqTroovapp2\"\n                     class=\"accordion-collapse collapse \"\n                     data-bs-parent=\"#faqTroovapp\">\n                    <div class=\"accordion-body\">\n                                                    <p class=\"\">\n                                Non. Aucune connexion \u00e0 votre LGO, aucun acc\u00e8s \u00e0 vos stocks, aucune installation sur vos postes.                            <\/p>\n                                                    <p class=\"\">\n                                C&#039;est un choix, et il a un co\u00fbt que nous assumons : nous ne pouvons pas dire \u00e0 un patient qu&#039;une bo\u00eete est en rayon. Seul vous le pouvez. Quand une demande arrive, vous r\u00e9pondez disponible ou indisponible, en deux clics, et c&#039;est votre r\u00e9ponse qui fait foi.                            <\/p>\n                                                    <p class=\"mb-0\">\n                                Sur la question \u00ab qui a cette bo\u00eete en stock aujourd&#039;hui \u00bb, un outil connect\u00e9 aux LGO sera toujours plus rapide que nous. Nous ne pr\u00e9tendons pas le contraire.                            <\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"accordion-item\">\n                <h3 class=\"accordion-header\">\n                    <button class=\"accordion-button collapsed\"\n                            type=\"button\"\n                            data-bs-toggle=\"collapse\"\n                            data-bs-target=\"#faqTroovapp3\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqTroovapp3\">\n                        Suis-je oblig\u00e9 de r\u00e9pondre \u00e0 toutes les demandes ?                    <\/button>\n                <\/h3>\n\n                <div id=\"faqTroovapp3\"\n                     class=\"accordion-collapse collapse \"\n                     data-bs-parent=\"#faqTroovapp\">\n                    <div class=\"accordion-body\">\n                                                    <p class=\"\">\n                                Non. Vous r\u00e9pondez quand vous voulez, \u00e0 ce que vous voulez. Une demande sans r\u00e9ponse reste sans r\u00e9ponse, et le patient le voit.                            <\/p>\n                                                    <p class=\"mb-0\">\n                                Nous n&#039;imposons ni d\u00e9lai, ni engagement de service, ni notation publique de votre r\u00e9activit\u00e9.                            <\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"accordion-item\">\n                <h3 class=\"accordion-header\">\n                    <button class=\"accordion-button collapsed\"\n                            type=\"button\"\n                            data-bs-toggle=\"collapse\"\n                            data-bs-target=\"#faqTroovapp4\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqTroovapp4\">\n                        Quelles donn\u00e9es patient recevez-vous, et que voyons-nous ?                    <\/button>\n                <\/h3>\n\n                <div id=\"faqTroovapp4\"\n                     class=\"accordion-collapse collapse \"\n                     data-bs-parent=\"#faqTroovapp\">\n                    <div class=\"accordion-body\">\n                                                    <p class=\"\">\n                                Un patient qui cr\u00e9e une demande indique un m\u00e9dicament et choisit des officines. Il ne renseigne ni pathologie, ni ordonnance, ni historique de traitement. Nous ne collectons aucune donn\u00e9e de sant\u00e9.                            <\/p>\n                                                    <p class=\"mb-0\">\n                                Vous recevez la demande, le m\u00e9dicament concern\u00e9 et sa r\u00e9f\u00e9rence. Rien de plus.                            <\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"accordion-item\">\n                <h3 class=\"accordion-header\">\n                    <button class=\"accordion-button collapsed\"\n                            type=\"button\"\n                            data-bs-toggle=\"collapse\"\n                            data-bs-target=\"#faqTroovapp5\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqTroovapp5\">\n                        D&#039;o\u00f9 viennent vos donn\u00e9es sur les ruptures ?                    <\/button>\n                <\/h3>\n\n                <div id=\"faqTroovapp5\"\n                     class=\"accordion-collapse collapse \"\n                     data-bs-parent=\"#faqTroovapp\">\n                    <div class=\"accordion-body\">\n                                                    <p class=\"\">\n                                Des fichiers publics de l&#039;ANSM, int\u00e9gr\u00e9s dans leur totalit\u00e9 : r\u00e9pertoire des sp\u00e9cialit\u00e9s, pr\u00e9sentations, compositions, groupes g\u00e9n\u00e9riques, conditions de prescription et de d\u00e9livrance, et fiches de disponibilit\u00e9.                            <\/p>\n                                                    <p class=\"mb-0\">\n                                Nous conservons \u00e9galement l&#039;historique des signalements depuis 2019, ce qui permet de distinguer une tension passag\u00e8re d&#039;une mol\u00e9cule structurellement fragile.                            <\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"accordion-item\">\n                <h3 class=\"accordion-header\">\n                    <button class=\"accordion-button collapsed\"\n                            type=\"button\"\n                            data-bs-toggle=\"collapse\"\n                            data-bs-target=\"#faqTroovapp6\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqTroovapp6\">\n                        Combien de temps cela va-t-il me prendre ?                    <\/button>\n                <\/h3>\n\n                <div id=\"faqTroovapp6\"\n                     class=\"accordion-collapse collapse \"\n                     data-bs-parent=\"#faqTroovapp\">\n                    <div class=\"accordion-body\">\n                                                    <p class=\"\">\n                                Rien \u00e0 installer, rien \u00e0 apprendre, rien \u00e0 ouvrir en permanence. Vous recevez un e-mail quand une demande vous concerne, et vous r\u00e9pondez en deux clics depuis votre navigateur.                            <\/p>\n                                                    <p class=\"mb-0\">\n                                Une officine qui ne se connecte jamais ne bloque personne : le patient voit simplement qu&#039;il n&#039;a pas de r\u00e9ponse et se tourne ailleurs.                            <\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n                    <div class=\"accordion-item\">\n                <h3 class=\"accordion-header\">\n                    <button class=\"accordion-button collapsed\"\n                            type=\"button\"\n                            data-bs-toggle=\"collapse\"\n                            data-bs-target=\"#faqTroovapp7\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqTroovapp7\">\n                        Puis-je essayer avant de m&#039;engager ?                    <\/button>\n                <\/h3>\n\n                <div id=\"faqTroovapp7\"\n                     class=\"accordion-collapse collapse \"\n                     data-bs-parent=\"#faqTroovapp\">\n                    <div class=\"accordion-body\">\n                                                    <p class=\"\">\n                                Oui. La consultation est ouverte \u00e0 tout pharmacien inscrit, sans abonnement : recherche de m\u00e9dicament, alertes ANSM, annuaire des officines.                            <\/p>\n                                                    <p class=\"mb-0\">\n                                Nous vous conseillons aussi de cr\u00e9er un compte patient avec une autre adresse e-mail. C&#039;est le meilleur moyen de voir ce que vit la personne en face, et de nous dire ce qui cloche.                            <\/p>\n                                            <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n    \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-1162","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/troovapp.fr\/fr\/wp-json\/wp\/v2\/pages\/1162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/troovapp.fr\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/troovapp.fr\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/troovapp.fr\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/troovapp.fr\/fr\/wp-json\/wp\/v2\/comments?post=1162"}],"version-history":[{"count":1,"href":"https:\/\/troovapp.fr\/fr\/wp-json\/wp\/v2\/pages\/1162\/revisions"}],"predecessor-version":[{"id":1163,"href":"https:\/\/troovapp.fr\/fr\/wp-json\/wp\/v2\/pages\/1162\/revisions\/1163"}],"wp:attachment":[{"href":"https:\/\/troovapp.fr\/fr\/wp-json\/wp\/v2\/media?parent=1162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}